Refund Policy
Last updated: October 6, 2026
1. Requesting cancellation
Email [email protected] with your name, project reference and cancellation request. Do not send complete payment-card details. A website enquiry itself has no charge and does not require cancellation.
2. Before work starts
If you cancel a confirmed project before drafting, editing or agreed preparation begins, payments for work not performed are refunded. We confirm the project status and amount in writing.
3. Once work has started
For business projects, work already performed is assessed against the accepted scope and milestones. Any prepaid amount for work still unperformed is refunded, with a breakdown of the calculation. This arrangement does not override any mandatory cancellation or refund right that applies to the client.
4. Editorial concerns
Identify the portion that does not meet the accepted scope. We review it and correct service-attributable defects without an additional charge. If the agreed deliverable cannot be provided, the refund for the affected work is determined. A new preference, source or purpose may be a scope change.
5. Timing and method
Approved refunds are normally processed within 14 calendar days, or sooner where applicable law requires. They use the original payment method unless you expressly agree to a different method without an extra charge. We confirm processing in writing; bank or provider posting times may vary.
6. Statutory rights
Consumer cancellation, disclosure, remedy and refund rights apply where the relevant law covers the agreement. This policy does not waive those rights and does not impose a universal cooling-off rule. Contact us with your agreement details so the applicable requirements can be addressed.